Novo Nordisk A/S has detected that the insulin cartridge holder in a small number of NovoPen Echo® and/or NovoPen® 5 batches may crack or break if exposed to certain chemicals, for example certain cleaning agents. NovoPen Echo® and NovoPen® 5 are used by people with diabetes to inject their insulin.
At Novo Nordisk, we are driving change to defeat diabetes and other serious chronic conditions.
Novo Nordisk is a global healthcare company with more than 90 years of innovation and leadership in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat other serious chronic conditions: haemophilia, growth disorders and obesity.
Headquartered in Denmark, Novo Nordisk employs approximately 40,000 employees in 75 countries, and markets its products in more than 180 countries. Novo Nordisk’s B shares are listed on Nasdaq Copenhagen (Novo-B). Its ADRs are listed on the New York Stock Exchange (NVO).
The purpose of this website is to inform healthcare professionals and members of the general public about Novo Nordisk and their products.
Information placed on this website is not intended as a substitute for consultation with your healthcare professional.
Date of preparation: February 2018
NovoPen®, NovoPen Echo® and the Apis bull logo are registered trademarks of Novo Nordisk A/S
|Report a complaint or a side effect||Data privacy|
Novo Nordisk cannot provide individual medical advice to the general public. For these type of queries individuals should contact their doctor, nurse or pharmacist.
If you have experienced a complaint or a side effect to a Novo Nordisk product, you should contact your local doctor or other medical health professional for advice. Information about complaints and side effects help us to ensure the safe use of our products and we encourage you to also report this to Novo Nordisk on 1850 665 665 or by email to firstname.lastname@example.org
Healthcare professionals are asked to report any suspected adverse reactions via HPRA Pharmacovigilance, Earlsfort Terrace, IRL – Dublin 2; Tel: +353 1 6764971; Fax: +353 1 6762517. Website: www.hpra.ie; E-mail: email@example.com
All personal information reported in relation to a complaint or a side effect will be processed in accordance with applicable data protection legislation:
•Your report is used solely for the scientific evaluation of the medicine and product quality
•Side effects are filed in our global safety database and the data is regularly analysed for overall patterns
•Novo Nordisk may share reported complaints and side effects with health authorities as mandated by law. However, no personally identifiable details will be shared
•Novo Nordisk will retain the data as long as required by law